Política de reembolso
RETURN & REFUND POLICY
Effective Date: 26 September 2026
Last Updated: 26 September 2026
At NOLI, we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, cancellations, refunds and issues with products purchased from NOLI are handled.
NOLI is operated by H & J Digital Business, established in the United Kingdom.
NOLI / H & J Digital Business
Courier Point
Poole, BH16 6FH
United Kingdom
Email: renataamorin997@gmail.com
This policy applies in addition to any mandatory consumer rights that may apply to you based on your location. Nothing in this policy is intended to exclude, restrict or replace consumer rights that cannot lawfully be excluded.
1. Returns
Subject to the conditions and exceptions described below, you may request a return within 14 days after receiving your order.
To start a return, please contact us at:
Your return request should include:
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your name;
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order number;
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email address used for the order;
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product you wish to return; and
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any other information reasonably necessary for us to identify your purchase.
Please contact us before sending a product back.
If your return is accepted, we will provide you with return instructions and the appropriate return address.
Return address: [PREENCHER]
Products sent to an address without following the return instructions provided by us may experience delays in processing.
2. Return Conditions
For a standard return based on a change of mind, products should generally be returned in substantially the same condition in which you received them.
Where applicable, products should be:
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unused beyond what is reasonably necessary to inspect them;
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undamaged;
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complete with their original components and accessories; and
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returned with any original packaging where reasonably possible.
You may inspect a product to determine its nature, characteristics and functioning.
Where permitted by applicable law, if a product has been handled beyond what is reasonably necessary for that purpose and its value has been diminished as a result, the amount refunded may be reduced to reflect that diminished value.
This section does not apply in a way that restricts your rights regarding faulty, damaged, incorrect or misdescribed products.
3. 14-Day Cancellation Right
Where applicable consumer law provides a statutory right to cancel an online purchase, you may exercise that right within the applicable statutory period.
For customers covered by UK distance-selling cancellation rules, you generally have 14 days after the day you receive the goods to inform us that you wish to cancel the purchase, without having to provide a reason.
For an order containing multiple products delivered separately, the relevant cancellation period may begin after the final product is received where required by applicable law.
To exercise this right, contact:
Your communication must clearly state that you wish to cancel the relevant purchase.
Once you have notified us of your cancellation, you must return the relevant products within the period required by applicable law. For UK consumers exercising the statutory cancellation right, this will generally be within 14 days after notifying us of the cancellation.
Nothing in this section limits longer or additional cancellation rights that may apply under the laws of your country.
4. Return Shipping Costs
For returns made simply because you changed your mind, responsibility for return shipping costs is:
[PREENCHER]
Before returning a product, please contact us for the correct return instructions and return destination.
Where a product is faulty, damaged, incorrect or otherwise non-conforming, return shipping costs will be handled in accordance with applicable consumer law.
Where applicable law requires NOLI to bear reasonable return costs, NOLI will do so.
5. Damaged Products
Please inspect your order after delivery.
If your product arrives damaged, contact us as soon as reasonably possible at:
Please provide:
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your order number;
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a description of the problem; and
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photographs or other reasonable evidence of the damage where available.
We will review the issue and provide an appropriate solution in accordance with the circumstances and applicable consumer law.
Depending on the circumstances, this may include a replacement, refund or another appropriate remedy.
6. Faulty or Defective Products
If a product is faulty, defective, not as described or does not perform as it reasonably should, please contact us at:
Your statutory rights relating to faulty or non-conforming goods are separate from the 14-day change-of-mind return period.
Depending on applicable law and the circumstances, you may be entitled to remedies including:
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a full refund;
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repair;
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replacement;
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price reduction; or
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another remedy provided by applicable consumer law.
For consumers covered by UK consumer law, statutory rights concerning faulty goods may continue beyond the standard return period.
Nothing in this policy limits those rights.
7. Incorrect Products
If you receive a product different from the product you ordered, please contact us as soon as reasonably possible at:
Please include your order number and, where reasonably possible, photographs showing the product received.
If we confirm that an incorrect product was supplied, we will provide an appropriate remedy, which may include replacement or refund, and will handle any required return in accordance with applicable law.
8. Products Not Received
Our estimated delivery time is generally 12 to 20 days after shipment, following an order processing period of up to 2 business days.
If your order has not arrived within the expected delivery period, please contact:
We may investigate the shipment with the carrier, supplier or logistics provider.
Where a shipment is confirmed as lost or where applicable consumer law requires a remedy for non-delivery, we will provide the remedy required by applicable law, which may include replacement or refund.
9. Exceptions and Non-Returnable Products
Certain products may be excluded from change-of-mind returns where permitted by applicable law.
Depending on the products sold and the applicable law, exceptions may include:
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products made or personalized specifically for the customer;
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products that deteriorate or expire rapidly;
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sealed products that are not suitable for return for health protection or hygiene reasons once unsealed; and
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other products that applicable law expressly exempts from cancellation rights.
An exception to a change-of-mind return does not remove rights you may have if a product is faulty, damaged, incorrect or otherwise non-conforming.
If you are unsure whether a product can be returned, contact us before sending it back.
10. Exchanges
We do not guarantee direct exchanges unless expressly agreed by our customer service team.
If you wish to exchange a product, contact us at:
Where appropriate, we may instruct you to return the original product and place a new order.
This does not affect any statutory right to repair, replacement or another remedy for faulty or non-conforming products.
11. Refunds
Once a returned product has been received, or once sufficient evidence of return has been provided where applicable, we will review the return and notify you regarding the refund.
Approved refunds will generally be made to the original payment method, unless another method is expressly agreed or applicable law requires otherwise.
For statutory cancellations subject to UK distance-selling rules, refunds will be made without undue delay and within the legally required period.
Where applicable, this is generally no later than 14 days after we receive the returned goods or, if earlier, after you provide evidence that the goods have been sent back.
After we issue a refund, your bank, card issuer or payment provider may require additional time to credit the funds to your account. Processing times controlled by financial institutions are outside NOLI's direct control.
12. Original Shipping Costs
Where applicable law requires reimbursement of the original standard delivery charge following a statutory cancellation, NOLI will reimburse that amount.
If you selected a more expensive delivery method than the least expensive standard delivery option offered by us, any additional delivery cost may not be refundable to the extent permitted by applicable law.
For returns that do not arise from a statutory cancellation right, faulty product or other legally protected circumstance, treatment of original shipping charges will be determined according to the circumstances and applicable law.
13. Refund Method
Unless otherwise agreed or required by applicable law, refunds will be issued using the same payment method used for the original purchase.
NOLI will not charge a separate refund fee where doing so is prohibited by applicable law.
Currency conversions, exchange-rate differences or independent charges imposed by banks, card issuers or payment providers may be outside our control.
14. Order Cancellation Before Shipment
If you wish to cancel or modify an order before it has been shipped, contact us as soon as possible at:
Orders may enter processing quickly, and we cannot guarantee that an order can be modified or stopped after fulfillment has begun.
If we are unable to stop an order before shipment, you may still have the right to return or cancel the purchase after delivery in accordance with this policy and applicable consumer law.
Nothing in this section restricts a statutory cancellation right that applies to your purchase.
15. Refused and Unclaimed Deliveries
If an order is refused, not collected or returned to the sender, please contact us.
We will assess the circumstances before processing any refund.
Any deduction for shipping, return transportation, customs charges or other costs will only be made where permitted by applicable law.
This section does not restrict your rights where delivery failed due to an error by NOLI, our supplier, logistics provider or carrier, or where applicable law provides otherwise.
16. International Returns
NOLI serves customers internationally, and products may be shipped from China.
The return destination may therefore differ from the original shipping origin and from our commercial address in the United Kingdom.
Do not automatically return a product to the address shown on the original shipping package.
Contact us first at renataamorin997@gmail.com so we can provide the applicable return instructions and destination.
Return address: [PREENCHER]
Customers are responsible for complying with reasonable return instructions, subject to applicable consumer rights.
17. Customs Duties and Import Taxes
Orders shipped internationally may be subject to customs duties, import taxes or other governmental charges.
Our general policy concerning responsibility for these charges is:
[PREENCHER]
Refunds of customs duties or import taxes collected directly by governmental authorities may be subject to the rules and procedures of the relevant authority.
Nothing in this section limits obligations imposed on NOLI by applicable law.
18. Abuse and Fraudulent Returns
We reserve the right to investigate suspected return or refund fraud, including materially false claims, fraudulent payment activity or abuse of our return process.
We may refuse a claim where we have legitimate grounds to determine that it is fraudulent and where refusal is permitted by applicable law.
This provision does not restrict legitimate consumer rights or permit NOLI to refuse a return or refund that is required by law.
19. International Consumer Rights
Because NOLI sells internationally, consumer rights may vary depending on the customer's country or region.
Customers may have rights that are different from or more extensive than the commercial terms described in this policy.
Where mandatory consumer protection law applicable to your purchase provides rights that cannot legally be excluded or restricted, those rights will apply regardless of anything inconsistent in this policy.
20. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our business practices, logistics, products or applicable legal requirements.
Any updated version will be published on our website with a revised “Last Updated” date.
Changes will not retroactively remove consumer or contractual rights already acquired in connection with an existing purchase where doing so would be prohibited by applicable law.
21. Contact Us
For returns, refunds, damaged products, incorrect products or other questions regarding an order, contact:
NOLI / H & J Digital Business
Courier Point
Poole, BH16 6FH
United Kingdom
Email: renataamorin997@gmail.com
Country of establishment/registration: United Kingdom
Business or tax registration number, if applicable: [PREENCHER]
INFORMATION STILL TO BE COMPLETED
Before final publication, NOLI should complete the following information:
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Return address;
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Responsibility for return shipping costs for change-of-mind returns;
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Policy regarding customs duties and import taxes; and
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Business or tax registration number, if applicable.